You have one or more investment properties that you rent out. You’ve been lucky enough to find great tenants. They take good care of your property, pay their rent on time and aren’t a problem. The last thing you want to do is lose any of them as a tenant. So how do you keep your renters happy and staying?
Well, there are quite a few things you can do, starting with don’t let them go to voicemail. Pick up the phone and if you can’t, be sure to return their call soon thereafter. It’s called being professional. Being prompt in answering their questions, respectful of them and responsive to them.
Next, take care of any repairs promptly
That doesn’t mean dropping everything if they need some non-emergency repairs. It does mean that if they call you on a cold January night and say the heat is out, you do drop everything and get a repair person there to help them.
If they do request any non-emergency repairs or updates, do them in a timely manner. Don’t make them wait weeks or months. And be in touch with them to keep them in the loop. Even if there is a delay, knowing you care enough to let them know will go a long way.
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If you do have a trouble or disruptive tenant, deal with them now
Letting a problem tenant get away with disrupting everyone else will lose you those good tenants in a heartbeat. Pay attention to complaints. Deal with it at that time. If the police have to be involved, get them out and fast.
Always be sure to respect the privacy of your tenant. They have a legal right to quiet use and enjoyment to their home. You may need to come in and inspect or repair something, but you should give them plenty of notice in the form called for in the lease.
If you appreciate your great tenants, let them know. Be responsive to them. Show them courtesy and respect and you’ll have them for a long time.
If you are looking for a great property management company in the Denver Metro area, give Tena D a call today! 303-452-5853